Business process analysis is a fundamental activity supporting critical change efforts, whether you are defining changes to existing business systems, improving your business processes, or acquiring, merging, or splitting business units. Every business is searching for better ways of getting work done. Improving efficiency, decreasing costs, increasing productivity and customer service are universal goals. Innovation and faster time to market is critical in today’s environment. Doing things the way they’ve always been done is comfortable but may hamper operational agility in the future. Successful business process improvement efforts must:
Creating AS IS and TO BE workflows gives business analysts a strategic view of business architecture. This is essential in Agile, SOA, BPM, COTS, and any type of process improvement project. Workflows and Value Stream Maps are also the foundation for documenting Six Sigma and Lean improvement efforts.
This course provides students with techniques to examine how things are currently being done and create solution options that improve business processes. It provides business analysts a tool for understanding core business processes so they can provide alternative solutions that meet key business needs and consider IT impacts. Management can then evaluate each alternative for its potential return on investment. Analyzing business processes may result in changes to software, policies, procedures, organizational structure, personnel, and more.
This course supports the standards outlined in the IIBA BABOK® Guide V3.0. and teaches a proven approach which gives business analysts the confidence and credibility to recommend the right solution to address a business problem or opportunity.
This course will be beneficial to any person, in any size organization, hoping to improve their business processes. The techniques presented can be used without any sophisticated software to quickly identify areas for improvement and fix broken processes.
We recommend that students first attend our Essential Skills for Business Analysis class or have experience in project scope definition, eliciting requirements from subject matter experts, and understanding how business requirements fit into the entire systems development effort.