Establishing Business Value With OKRs and KPIs

Course Description

Business leaders and managers who evaluate proposals are faced with the challenge of selecting the most valuable investments for their organizations. They must select problems that are important to solve and that will provide compelling benefits. However, it’s not enough to simply state those two components when pitching a proposal or creating a business case – they must be substantiated through effective business analysis.

Critical thinking must be applied to determine whether the stated problem is a problem and whether the benefits of that solution are sufficient given the investment that is required. Thorough analysis is then required to create the “right” solution – a solution uniquely designed to solve the problem and capture the identified business value.

This course provides frameworks and techniques to help students analyze the business situation and select the best solution. It includes lessons on developing the right OKRs and KPIs so students can architect and measure success for any solution they propose.

Interactive workshops allow students to practice the techniques as they learn using case studies as well as their own projects.

Learning Objectives

• Analyze, define, and size a particular problem or opportunity
• Identify the importance and value of solving (or ignoring) the problem or opportunity
• Develop a sound solution position statement that clearly describes intended business value and outcomes needed for success
• Recommend a solution option that delivers the desired outcome and value
• Establish measures for solution success and benefit delivery
• Choose “key” measures (OKRs and KPIs) and describe how this information supports effective program design, project scoping and planning to maximize benefits delivery
• Identify potential risks to achieving critical solution results and describe the different risk responses and planning strategies, such as mitigation and contingency plans
• Perform cost benefit analysis and develop a business case to support solution recommendations

Intended Audience

This course is designed for more experienced or senior business analysts, product managers, product owners, project, program or portfolio managers or any other business partner or project team member involved in problem resolution, impact analysis, proposal, business case or value proposition development, as well as program or project scoping.

This course may also be appropriate for individuals who manage people in those roles; it will provide a more in-depth understanding of the process and skill set that enables effective business analysis and delivery of value driven solutions.

Prerequisites

This is an advanced topic that expands upon elements presented in our foundation and core analysis classes. We recommend students first attend our Essential Skills for Business Analysis course as well as our Business Process Analysis course or have equivalent experience.