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Reflective Learning


Which type of success is characterized by the following statement?

“Our clients use the knowledge base and successfully find solutions to their questions. They find the knowledge base helpful and easy to use, and would choose to use it again before placing a call to Customer Support.”

  1. Business success
  2. Solution success
  3. Solution development and delivery success

You Answered: A
Correct Answer: B

Although we don’t have lots of background, it is likely that business success is tied to reducing the number of calls to Customer Support for frequently-asked questions. Solution development and delivery success would be described in terms of getting the solution developed and deployed in a timely, cost-effective manner with the requested features being operational. Solution success describes how we know that the specific solution alternative we chose is successful. Solutions are successful if they enable the business to get to an outcome and obtain some desired value.