Business Process Mapping
Workshop
1 Day
Face-to-Face
or Virtual
Workshop Description
An effective process map should serve as the central repository for all process knowledge. People in the organization should be in the habit of turning to the map any time they need to learn more about the process, knowing they will either find what they need in the map itself, or can use embedded hyperlinks to connect with external resources.
This workshop provides hands-on experience in building exactly this type of process map.
Attendees will explore the business ecosystem in which their organization’s processes reside, identify key sources of process knowledge, select specific knowledge capture techniques, evaluate the pros and cons of four common process mapping styles, and apply best practices for creating high-quality process maps.
Numerous examples and a case study business process are woven throughout the workshop to provide both context and continuity. Breakout sessions allow teams of 4-6 people to try out new ideas for each topic and culminate in creation and presentation of a multi-level map of the case study process.
Understanding and documenting the current state of business processes is vital for all subsequent analysis and improvement activities. This workshop enables a rapid start on creating truly effective process maps.
Learning Objectives
- Describe the business ecosystem
- Name the six phases of the process cycle
- Identify key sources of process knowledge
- Select preferred knowledge capture techniques
- Discuss the pros and cons of the four primary mapping techniques
- List key requirements for a successful mapping project
- Apply best practices for process mapping
- Deploy high-value process maps
Intended Audience
Prerequisites
Experience using or creating flowcharts or other process maps is helpful but not required.
